Hi,
I hope all is well.
We apologize for the inconvenience the customer had when receiving their order.
We make every effort to ensure that our merchandise is delivered in perfect condition to Amazon customers. However, we also sell this ASIN to Amazon in the bulk of 12 pieces per box and then they ship single orders to Amazon customers,. Therefore, there is a big possibility that these defected ASIN'sASINs were from orders shipped from Amazon warehouse...
To be on the safe side, and to make sure that all our Inventoryinventory of this ASIN are in good condition and we dontdon't have damaged Umbrellasumbrellas, we went and inspected each Setset and tested each Umbrella ifumbrella to ensure they are working properly, and we. We can confirm that all our Inventoryinventory of this ASIN is all 100% free from any damagesdamage, andwith the product features are asas listed on Amazon.com. I have also attached pictures of how we pack and ship these Setssets when shipping an order directdirectly to Amazon customers, as. As you can see, these boxes are strong and secure so they shouldn't get damaged in transit.
Please let me know if you need any additional information from my side and illI'll gladly provide it.
Have a good day.