• Audiovisual support (AV) - Providing technical support with an audio-visual issue,; for example, sound system in lecture rooms not working or visual issues of a projector. Be the first point of contact for resolving day to day IT issues.
• First line - Supporting customers in person, via online CHAT and over the phone by providing exceptional customer service, communicating efficiently and confidently in a clear and simple manner.
• Desk Moves - PrioritisedPrioritise a task such as Setupsetup Wi-Fi on laptops, phones, iPads, Installationinstallation of software.
• BIOS configuration, rebuilding, and imaging PC’s- plannedPCs - Plan the setup of university IT machines and re-imaging for new users.
• Active Directory - Granting permission to add, change and support students and staff inof the university campus. For example, locating and giving students access to the drivers within the directory system.
• Auditing –Coordinated– Coordinate the phone system audit project Mitel phone retrieval. Going to a different university building and collecting data on the phone system that the staff uses. Analysis of the data collection and creating reports to share with the audit team on campus.